Privacy Policy

Information We Collect

Information you provide

• Contact form submissions: when you contact a therapist or our team, we collect your name, email address, phone number (optional), and message.
• Account information: if you create an account (for example, as a therapist), we collect your name, email address, and password credentials.
• Listing and claim information: therapists who claim or create a listing may provide practice details, credentials, and license information used for verification.

Information collected automatically

• Standard technical data such as IP address, browser type, and pages visited, used for security (including rate limiting) and to improve the site.
• Cookies required for authentication and session management.

How We Use Your Information

• To deliver your inquiry to the therapist you chose to contact — this is the core purpose of the directory.
• To operate, maintain, and improve the site.
• To verify therapist identities and license claims.
• To respond to your questions and provide customer support.
• To detect and prevent spam, fraud, and abuse.

We do not sell your personal information. We do not use your information for third-party advertising.

How We Share Information

• With therapists: when you submit a contact form on a therapist’s profile, your name, contact details, and message are shared with that therapist so they can respond to you.
• Service providers: we use trusted vendors to host the site, store data, and send email notifications. They process data only on our behalf.
• Legal requirements: we may disclose information if required by law or to protect our rights, users, or the public.

Health Information

Messages you send to a therapist may describe speech or language concerns. Please share only what you are comfortable sharing through the contact form; detailed clinical information is best discussed directly with a provider. Best Speech Therapists is a directory, not a healthcare provider, and your use of the site does not create a therapist–client relationship.

Data Retention and Security

We retain information for as long as needed to provide the service and comply with legal obligations. We use industry-standard safeguards, including encrypted connections and access controls, to protect your data. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Your Rights and Choices

• You may request access to, correction of, or deletion of your personal information by contacting us.
• Therapists can update or remove their listing information from the dashboard, or by contacting us.
• Depending on where you live, you may have additional rights under laws such as the CCPA or GDPR; we will honor applicable requests.

Children’s Privacy

The site is intended for adults — parents, caregivers, and professionals. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we will delete it.

Changes to This Policy

We may update this policy from time to time. The “Last updated” date above reflects the most recent revision, and material changes will be posted on this page.

Contact Us

Questions about this policy or your data? Email us at hello@bestspeechtherapists.com or use our contact form.